Refund and Returns Policy - Heartfelt History™

Refund and Returns Policy

Let us make it right

Effective Date: October 28, 2025

We want every Heartfelt History purchase to feel meaningful and satisfying. If something isn’t quite right, we’re here to make it better—with clarity, compassion, and fairness.

Helpful Links
  1. Returns
  2. Refunds
  3. Exchanges
  4. Damaged/Lost
  5. Exceptions
  6. Sustainability
  7. Contact Us

Returns

We accept returns within 30 days of delivery for eligible items.

To Qualify:

Items must be unused, in original condition, and in original packaging
Digital downloads, custom orders, and limited-edition archival prints are non-returnable
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect

To initiate a return, email us
with your order number and reason for return

Email Us

Refunds

Once your return is received and inspected, we’ll notify you via email.

If Approved:

Refunds are issued to your original payment method within 5–10 business days
Shipping costs are non-refundable
If your item was a gift, we can issue store credit to the recipient

Exchanges

We offer exchanges for damaged or incorrect items.

To Qualify:

Please contact us within 7 days of delivery
Include Photos and description of the issue

To initiate an exchange, email us
with your order number and details

Email Us

Damaged/Lost

If your item arrives damaged or doesn’t arrive at all:

Contact us within 7 days of expected delivery
Include your order number and any relevant photos
We’ll work with you to replace or refund the item promptly

To report your item damaged/lost, email us
with your order number and details

Email Us

Exceptions

The following items are not eligible for return or refund:

Not Eligible:

Digital downloads
Custom or personalized items
Archival prints marked “final sale”
Items returned without prior contact
No clothing or items that come into contact with the body such as hair or skin

Sustainability

We encourage thoughtful purchasing to reduce waste. Our archival prints and curated merchandise are produced in small batches to honor historical integrity and minimize environmental impact.

Contact Us

Heartfelt History

Mechanicsburg, PA
For return requests or questions, reach out to:

Email Us

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